To initiate a return, please reach out to our customer support team via email. Upon contacting us, you will receive our returns form via email, which needs to be completed with your customer and order details for identification purposes. Please ensure to include this form with your return shipment, along with any specific instructions provided by our team. It's important to note that our returns address differs from our dispatch address. Any returns sent to the wrong address without prior arrangement may not be processed.

Customers are responsible for the shipping charges associated with returning their orders, and these charges are non-refundable. For the safest return process, we recommend selecting a Tracked or Recorded service, as ERT cannot be held liable for any undelivered or delayed returns. Please be aware that any additional delivery costs selected at checkout, such as Next Day or Special Delivery options, will not be refunded

After we receive and inspect your return, refunds are typically processed within 2-5 business days. You will receive an email confirmation once your refund has been processed. Please keep in mind that the time it takes for the refund to appear on your statement may vary depending on the payment method you used. For card payments, refunds usually reflect on your statement within 1-4 business days of issuance. However, it can take up to 10 working days, depending on your bank's processing times.

Discover our versatile shipping options, catering to both domestic and international destinations. Whether you opt for expedited delivery, usually arriving within 3-4 days, or standard shipping, with an estimated delivery time of 5-7 days, we ensure your orders reach you promptly. Choose your preferred shipping method at checkout and enjoy seamless delivery worldwide.